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Customers’ Questions and Answers
Q1: Is the hair are human hair？
A1:Yes, our hair products is 100% Genuine Human Hair.
Q2:What is the best temperature for flat iron or curled iron?
A2:We recommend 150~170 celsius degree! Even human hair can be burned if the temperature is too high without proper time control. Heat protection products will be recommended during high temperature iron.
Q3:Why my hair getting tangled or shedding?A3: New hair will have few strands initial shedding which is normal. Excessive shedding & tangle may come from:
a. poor weft construction.
b. weft cutting
c. dry hair
For poor weft construction issue, please contact us and send picture immediately. We will help you do refund or exchange based on our refund
policy. We are STRONGLY RECOMMEND customer SEAL WEFT & DO NOT CUT TRACK. And the dryness problems will lead tangle and shed, please follow our hair care instruction and do conditioner to co-wash it at least once a week!
Q4:Can the hair be dyed or bleached?
A4: All the original human hair can be dyed and bleached as you want except 613 blonde. (All the per-bleached human hair can not bleach again).
Usually it’s easier to darken the hair than lighten. But you need to do it professionally to get exact color without damage to hair. Human hair will dry easily after leaving the donor, therefore please do not dye or bleach the hair frequently.
Q5:How long does the hair last?A5:This hair can last for a long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer (at least 8 Months).
Q6:How long can I get the hair if I purchase now?
A6: Dear friend, we use the fastest shipping methods Fedex/DHL/UPS/DPEX, normally you can get the hair in one week. Here is the estimate time of different countries/areas :
USA, Canada & Mexico, 3-5 business days; (USA buyers can be got within 2 business days!)
West/middle European countries, 4-6 business days;
African countries, 5-7 business days;
Australia & New Zealand, 5-7 business days;
Latin American countries: 5-7 business days.
Q7:Is there any smell with this hair?
A7:Our factory wash the hair with warm water and shampoo very very clean. And we will put the hair oil on the hairs to protect the hair without
any dry during the long time shipping. The smell will disappear after washing with shampoo and conditioner.
Q8:How can I care the hair in normal?
A8:When you care the hair, washing it twice a week is necessary. Detangle the hair before washing. After the wash, you can use the hair conditioner to make the hair soft and silky. Comb the body wave or straight hair with a wide brush, if your hair is curly hair, please comb it by the fingers! When you wet it and add coconut oil cream in the hair to keep the hair curl pattern!
Q9:How about the customs tax?
A9:some coutries chargethe customs tax,sone countries don’t.it is a deci-sive faxtor by the policy in different countries,we can’t control it should be paid.
4 GREAT REASONS TO BUY FROM US:
- Over 37,000 happy customers worldwide
- Real people on our support team ready to help
- The finest materials and stunning design — all our products are developed with an obsessive dedication to quality, durability, and functionality
- We use the most secure online ordering systems on the market, and are constantly improving our software to make sure we offer the highest possible security
BUY WITH CONFIDENCE
Our mission is to make your shopping experience as safe and enjoyable as possible. Have questions? Feel free to contact our award-winning customer care team for advice on everything from product specifications to order tracking.
- Money back guarantee: Something not quite right? If you’re not totally satisfied with your purchase, you can return it within 15 days for a full refund
- Risk-Free Purchase: We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of all the sensitive information, so you can be sure your details are completely safe with us
- Trustworthy payment method: We partner with the most popular online payment solutions that guarantee enhanced security and fast transaction processing
